Enhancing the Healthcare Experience
At Accordant, we're dedicated to helping people better understand and manage their health for longer, more productive and active lives. Our experienced and supportive healthcare professionals provide education, motivation and support to help participants gain greater control of their health.
Our services include:
• Personalized counseling and support
• Individualized treatment plans
• Educational materials with timely and informative health information
• Online health resources and tools
If you are an Accordant participant, click here to visit the Accordant participant Web site.
Participant Rights and Responsibilities
Your Rights
As a participant in AccordantCare, you have rights, which include the right to:
| • | Have information about AccordantCare, the programs and services it offers alone or with other groups, its staff and their qualifications, and any information about any relationships Accordant has with other companies |
| • | Decide not to participate or stop your involvement at any time in AccordantCare |
| • | Know the AccordantCare staff that is in charge of managing your services and how to request a change |
| • | Be supported by the AccordantCare team in order to make decisions with your doctor regarding your healthcare |
| • | Be told about all treatment options included in the guidelines for your condition, whether or not they are covered by your benefits, and to discuss this with your doctor |
| • | Have your personal data and medical information kept private and confidential |
| • | Know who can see your health information |
| • | Know how AccordantCare keeps your information private and confidential |
| • | Not get promotional materials from any group as a result of your being in AccordantCare |
| • | Be treated with courtesy and respect |
| • | Learn how to communicate complaints including information on how soon you will receive a response |
| • | Receive information you can understand |
| • | Have the AccordantCare team act as your advocate |
Your Responsibilities
As a participant in AccordantCare, you have certain things to do that can help your success. You are responsible for:
| • | Being active in your own healthcare by asking questions and talking about concerns |
| • | Working with your doctor and your AccordantCare nurse to develop an action plan then following the advice of your healthcare team to improve your health |
| • | Providing your AccordantCare nurse with information needed to better help you manage your health |
| • | Notifying your AccordantCare nurse and doctor if you decide to withdraw from the program |