Privacy Policy

Accordant Keeps Your Health Information Safe

At Accordant, we make every effort to keep your information safe. At times, we may need to share certain information with others involved in your health care. You can be sure that we only do this when it's absolutely needed for you to get the best of care.

In this article you will learn about your information and:

Your rights to keep it safe.

The types that are protected.

How we work to keep it secure.

How we may use and share it.

What are My Rights?

You have the right to:

Understand any information we give you.

Have help if you speak a language other than English. (Call 1-800-948-2497 for language help)

Know how we may use or share your information.

Ask us not to use or share certain facts about you.

See or have a copy of any information in your records.

Update your information if you feel our records are wrong or something is missing.

Please write to us if you need to see, copy, or change your medical records. Be sure to include your full name, address, and date of birth. Our address is on the bottom of page 3.

      What is PHI?      

PHI stands for Protected Health Information. This can be anything in your medical records. It can be about your past, present, or future health.

3 Ways PHI can be Shared:

In Person or by Phone (Oral)

or Written

or Electronic

   What are Some Examples of PHI?   

  • Your name, address, or phone number.
  • Names of health conditions you may have.
  • Your doctors' names, addresses, and phone numbers.
  • Where you get your medicine (pharmacies).
  • Names and amounts of medicines you take.
  • Lists of treatments you have received,
  • Your insurance benefits.
  • The amounts of your insurance deductibles.
  • Any other information we may have in your medical record.

How Does Accordant Use or Share My PHI?

We may use or share your PHI to:

Educate or guide you to take care of your health.

Talk about your treatment choices, insurance coverage or benefits.

Answer your questions or help you with concerns.

Help us identify others from your health plan who may be helped by our program.

Measure our program's value.

Report outcomes of disease management services.

Who May Have the Right to See or Use My PHI?

Your PHI will only be used by our employees who are involved in your care. They must have a "need to know" about you or your health. This means they need the PHI to give you the care and service you need.

They cannot use your PHI for any other reason. They also can not show it to anyone else who does not have a "need to know."

To better help you take care of your long term illness and general health, Accordant may sometimes need to share certain PHI with:

Your doctor or nurse

Your pharmacist

Your caregivers

Your insurance provider

Others involved in your health care

In some cases we may be required to share your PHI with:

Public health officials or agencies that audit, review, and inspect health programs for the public's health

Public law officials approved by a court order

We will not use or share your PHI in any way that is against the law or our contract with your health plan or employer. We will not sell your PHI to other companies.

If you take part in mental health therapy, information from your counseling sessions is private and will not be shared.

We will get your written okay before using or sharing your PHI for any other reasons.

How does Accordant Protect My PHI?

Nothing means more to us than keeping your health information safe. Accordant follows all federal and state laws that protect your PHI.

Laws That Protect Your Information

ealth Insurance Portability and Accountability Act of 1996

The Privacy Rule, a Federal law, gives you rights over your health information and sets rules and limits on who can look at or receive your health information.

ealth Information Technology for Economic and Clinical Health Act of 2009

The Security Rule, a Federal law, sets rules and limits to protect your health information in electronic form, like a fax or on a computer.

Our staff members are trained to keep your health records private.

We follow HIPAA (Health Insurance Portability and Accountability Act of 1996) and any other federal or state laws that may apply.

Our staff members sign a privacy contract when they are hired. They are trained to keep your information safe at all times.

Your PHI is used by our staff only when needed to do their job duties. Read on to learn more.

Work Place Rules and Standards

At Accordant, we have strict rules for our staff to follow in keeping your PHI safe. We require our employees to sign a privacy contract when they are hired. They are trained to keep your PHI safe at all times.

We have the right to discipline or end their employment if these rules are not followed. Your PHI is only used when it is needed for our employees to do their jobs.

Storage and Work Area Security

Accordant values good security. All employees use badges to enter work areas. We do not allow visitors without an employee to escort them.

Our staff is trained to make sure that written information is not left out on desktops, copy machines, or other places. Employees also keep their desks and cabinets locked.

When we are finished using private, written information, we shred the paper so it is impossible to read. Outdated records that we are not able to shred are kept in a highly secured, locked and monitored storage facility.

Computer and Online Use

Accordant has other rules that protect your private, electronic information.

To stop others from seeing your PHI, we use:

password protection to lock all computers

encryption on all laptops

privacy locked screensavers when staff are away from their computers

Access is strictly limited to only those who are approved to use:

web sites

electronic devices

data storage

We also safeguard (encrypt) your private information when it is sent over the computer to others involved in your health care. These actions keep your online information safe.

   Call or Write to Us   

Accordant cares about you, your health information and your rights. Please call or write to us if you have questions or concerns or to report a complaint. Thank you.

4900 Koger Boulevard, Suite 100, Greensboro, NC, 27407
Telephone: 1-800-948-2497 TTY: 1-800-735-2962